Privacy Policy
Last updated: March 2, 2026
1. Introduction
SubSuite ("we", "our", or "us") operates the SubSuite application for Shopify merchants. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you install and use our Shopify application. By using SubSuite, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
When you install and use SubSuite, we may collect the following types of information:
Store Information
Your Shopify store name, domain, email address, and store settings necessary to provide our services.
Product Data
Product titles, descriptions, prices, and variants to enable selling plan creation and subscription management.
Customer Data
Customer names and email addresses associated with subscription contracts, solely to manage subscription relationships.
Order & Subscription Data
Order details, subscription contract information, and billing attempt results to process and manage recurring subscriptions.
3. How We Use Your Information
We use the collected information exclusively to provide, maintain, and improve the SubSuite application, including: managing selling plans and subscription contracts, processing subscription billing cycles, providing analytics and reporting on subscription performance, sending transactional notifications related to subscription events, and providing customer support. We do not sell, rent, or share your personal information with third parties for marketing purposes.
4. Data Storage & Security
Your data is stored securely on our hosting infrastructure. We implement industry-standard security measures including encrypted data transmission (TLS/SSL), secure server environments with restricted access, regular security audits and monitoring, and encrypted database storage. We retain your data only for as long as your Shopify app installation is active, plus any period required by law.
5. Third-Party Services
SubSuite integrates with the Shopify platform and relies on Shopify's APIs to function. Your use of Shopify is governed by Shopify's own privacy policy. We do not share your data with any other third-party services beyond what is necessary to operate the application.
6. GDPR & Data Rights
We comply with the General Data Protection Regulation (GDPR) and respect your rights regarding your personal data. You have the right to:
Access — Request a copy of the personal data we hold about you.
Rectification — Request correction of inaccurate data.
Erasure — Request deletion of your personal data.
Portability — Request transfer of your data in a machine-readable format.
We respond to all GDPR-compliant data requests submitted through Shopify's mandatory webhooks (customers/data_request, customers/redact, shop/redact) automatically. For direct requests, contact us at dev@subsuite.in.
7. Data Deletion
When you uninstall SubSuite from your Shopify store, we automatically clean up session data. Upon receiving a shop/redact webhook from Shopify, we delete all associated store data, subscription records, and selling plans from our systems. Customer data is anonymized upon receiving a customers/redact webhook.
8. Cookies & Tracking
SubSuite uses only essential cookies required for Shopify OAuth authentication and session management. We do not use advertising cookies, tracking pixels, or any third-party analytics within the application.
9. Children's Privacy
SubSuite is a business-to-business application designed for Shopify merchants. We do not knowingly collect personal information from anyone under the age of 18.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us: